Buvvo doesn’t scrape your phone or run an unofficial bot. It connects through the official WhatsApp Business Platform operated by Meta. That distinction matters for your account’s safety and for what stays the same.
What stays the same
- Your number: customers see the same WhatsApp number they already message.
- WhatsApp itself: your customers keep using normal WhatsApp; nothing changes on their side.
What changes for you
- You answer from the Buvvo shared inbox (and your team can too), not just one phone.
- The AI can reply to customers automatically once you switch it on.
- You get orders, payments and analytics attached to each chat.
What happens to your history depends on the route you pick. Link the WhatsApp Business account you already use and up to six months of chats and contacts come across. Set up a brand new number instead and you start with an empty inbox, so back up anything important first. Either way, a number can be connected to one Business Platform app at a time; if your number is already on another provider, disconnect it there first.
What Meta charges
From 1 October, Meta charges your business for replies sent inside the 24-hour customer window. In Nigeria the rate is about ₦14 per reply. Every phone number gets 1,000 free replies each calendar month before the charge starts. Because your number is connected through your own Meta business, Meta bills your business directly; Buvvo never adds a per-message charge.
- Add a payment method to your Meta business now, or Meta will block your number. You do this in Meta Business settings under Payment methods.
- Chats that start from a Click-to-WhatsApp ad are free for 72 hours. Point your ads at your Buvvo number, and Buvvo tags those chats as coming from an ad.
- Your plan caps how many replies the bot can send each month (300 on Free, 1,000 on Growth, 3,000 on Scale), and you can set a lower reply budget in Inbox then My bot. Once the budget is reached the bot stops and flags chats for you, so the Meta bill never runs away.
- Your dashboard shows replies sent this month against the 1,000 free, and an estimate of what Meta will charge.
Meta charges your business about ₦14 for each reply after 1,000 free replies a month. Buvvo never adds a per-message charge.