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Terms of Service

Last updated: 24 May 2026

These Terms of Service (“Terms”) form a binding agreement between you (“you” or “Vendor”) and Buvvo Technologies Ltd (RC 1928374), based in Lagos, Nigeria (“Buvvo”, “we”, “us”), governing your access to and use of the Buvvo platform — including our website, dashboard, APIs, mobile and web applications, and any related services (together, the “Service”). By creating an account, connecting a WhatsApp Business number, or otherwise using the Service, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you confirm you have authority to bind that business to these Terms.

1. What Buvvo does

Buvvo is a software platform that helps small and medium-sized businesses run their commerce operations over WhatsApp. The Service helps Vendors:

Buvvo is an independent platform. We are a customer and developer of the WhatsApp Business Platform; we are not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., WhatsApp LLC, or any of their affiliates.

2. Eligibility

3. Your account

You are responsible for the accuracy of the information you provide when registering, for keeping your login credentials confidential, and for all activity that occurs under your account, whether or not you authorised it. Notify us promptly at support@buvvo.ng if you suspect any unauthorised access.

4. WhatsApp Business Platform compliance

Buvvo connects to the WhatsApp Business Platform on your behalf using credentials you authorise through Meta’s Embedded Signup flow. By using the Service to send or receive WhatsApp messages, you acknowledge and agree that:

We reserve the right to suspend or restrict the Service, in whole or in part, if your use causes us, our partners, or Meta to be in violation of any applicable policy.

5. Data we process on your behalf

When you use the Service, we process two broad categories of data, both described in detail in our Privacy Policy:

You confirm that you have a lawful basis to collect and process your customers’ personal data and that you have provided them with any notices required by applicable data-protection law. You acknowledge that you are the controller of your customers’ personal data and that Buvvo acts as a processor on your behalf.

6. Data retention and deletion

We retain conversation, customer, and account data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, accounting, and audit obligations. You can:

We also support Meta’s data-deletion callback. If a user requests deletion through their Meta account, we honour that request at our data deletion endpoint.

7. AI and automated replies

Buvvo includes an optional AI assistant that can read incoming customer messages and reply automatically, based on instructions and data you provide (your product catalogue, FAQs, quick replies, and bot settings). You acknowledge that:

8. Acceptable use

In addition to the WhatsApp policies referenced above, you agree not to, and not to permit any third party to:

9. Payments and billing

Some features of the Service require a paid subscription. If you choose a paid plan, you authorise us (or our payment processor) to charge the payment method on file according to the plan you select. Subscriptions renew automatically until cancelled. Fees are exclusive of any applicable taxes, which are your responsibility.

Payments collected from your customers (for example, through Paystack for orders placed via WhatsApp) are processed by the relevant third-party payment provider under their own terms. We are not a party to those payment transactions, do not store full card details, and are not responsible for refunds or chargebacks arising from your relationship with your customers.

10. Intellectual property

The Service, including all software, designs, text, graphics, and other materials we provide, is owned by Buvvo or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms.

You retain ownership of the content you upload, configure, or generate using the Service (your catalogue, templates, and conversation history). You grant us a worldwide, royalty-free licence to host, process, store, transmit, and display that content solely as necessary to operate, secure, and improve the Service for you.

11. Suspension and termination

You may stop using the Service at any time by disconnecting your WhatsApp Business number and requesting deletion of your account. We may suspend or terminate your access to the Service, in whole or in part, if we reasonably believe that:

On termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnity, and governing law) will continue to apply.

12. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation.

We do not warrant that WhatsApp message delivery will be timely, uninterrupted, or error-free, because message transit depends on Meta and the customer’s network. We do not warrant that the AI assistant will produce specific outcomes for your business.

13. Limitation of liability

To the maximum extent permitted by law, neither Buvvo nor its directors, employees, agents, or licensors will be liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, revenue, goodwill, data, or business opportunities, arising out of or related to your use of the Service.

Our aggregate liability for any claim arising out of or related to these Terms or the Service will not exceed the greater of (a) the fees you paid us for the Service in the 12 months preceding the event giving rise to the claim, or (b) the equivalent of USD 50.

14. Indemnification

You agree to defend, indemnify, and hold harmless Buvvo and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in breach of these Terms or applicable law; (b) any content you transmit through the Service; (c) your relationship with your customers, including disputes, refunds, and chargebacks; and (d) your breach of any third-party terms, including WhatsApp Business policies.

15. Changes to the Service or these Terms

We may update the Service and these Terms from time to time. If we make material changes to these Terms, we will notify you by email or through the dashboard at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, your remedy is to stop using the Service and close your account.

16. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict-of-laws principles. Any dispute arising out of or in connection with these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria, except that we may seek injunctive or equitable relief in any jurisdiction where appropriate to protect our rights.

17. General

18. Contact us

For questions about these Terms, the Service, or any data we hold about you, contact Buvvo Technologies Ltd at:

WhatsApp and the WhatsApp logo are trademarks of WhatsApp LLC. Meta and the Meta logo are trademarks of Meta Platforms, Inc. Buvvo is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc.