A common worry: “If I connect Buvvo, do I get a new number, and what happens to my old chats?” Here’s exactly what happens.
- Same number: Buvvo connects your existing WhatsApp Business number through the official Meta connection. Customers message the same number as before.
- Link the WhatsApp Business account you already use and up to six months of past chats and your contacts come across into the Buvvo inbox. You also keep replying from the app on your phone.
- Set up a brand new number instead and you start with an empty inbox, so back up anything important on the old line first.
- Going forward, new messages land in the Buvvo inbox so your team and the AI can help.
Not sure which route you are on? See Add your existing WhatsApp Business account for the full walkthrough of keeping the account you already sell from.
Running more than one shop? Each Buvvo shop is built around one WhatsApp Business number, with its own catalog, team and analytics. A second shop on a separate number is set up as its own Buvvo shop.