When you need to step away for travel, restocking or a public holiday, pausing stops the AI selling on your behalf while you are not there to fulfil.
- Open Account → Settings and scroll to the Danger zone.
- Tap “Pause shop” and confirm.
- Tap “Reactivate shop” when you are back.
What pausing does
- The AI stops replying to customers.
- Messages still arrive and stay in your inbox, so nothing is lost and you can answer by hand whenever you want.
- Your Marketplace listing and shop page are hidden until you reactivate.
- Existing orders are unaffected. Payments already in flight still complete, and receipts still go out.
Pausing does not post an away message by itself. If you want customers to hear something while you are away, send it before you pause, or leave a note in your WhatsApp Business profile.
Going away for a short break rather than closing? Leaving the shop live and switching the AI off in Inbox → My bot keeps you listed on the Marketplace while still stopping automatic replies.