Export your data, or close your shop

4 min readUpdated May 2026

Your data is yours. You can take it with you whenever you decide to.

Getting a copy of your data

There is no self-serve export button in the dashboard yet. Email hello@buvvo.ng from the address on your account and ask, and we will send your catalog, orders and customer list as CSV files. It is available on every plan, including Free, and you do not have to be leaving to ask.

Your catalog also moves the other way: Growth and Scale can bulk upload products from a spreadsheet in Selling → Products. See “Bulk upload your catalog”.

If you cancel

Cancelling does not delete anything. Your plan simply runs to the end of the period you paid for, then your shop moves to the Free plan. Your inbox, catalog and orders are all still there under the Free limits, and upgrading brings the higher limits back immediately.

If you want it deleted

Deletion is a separate request, on purpose, so nobody loses their trading history by cancelling a subscription. Email hello@buvvo.ng from the Owner’s address and ask us to delete the shop. Export first if you want a copy, because deletion is permanent, and we confirm by email once it is done.

Buvvo follows the NDPR (Nigeria). Your chats are never used to train shared AI models, and the AI only ever sees a conversation in order to answer it. For a data processing agreement, or any other privacy question, email hello@buvvo.ng.
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