Chats is the heart of Buvvo. Every WhatsApp conversation lands here and your whole team can answer from the same place instead of crowding around one phone. Filter the inbox by All, Needs you, AI handling or Closed, so you always know what is waiting on a person.
- Each conversation shows the customer, their history in Buvvo, and any linked orders.
- The AI answers routine questions automatically once you switch it on; refunds and complaints always come to a human.
- You can attach a product card or send a payment link without leaving the chat.
Every chat shows who is handling it right now, the AI or a human. The moment anyone on your team sends a reply, the AI stops answering that conversation and it is marked as needing a human, so the bot never talks over your team.
Type / in the reply box to pull up your quick replies without leaving the chat.