With the AI and your team working the same inbox, the worst outcome is a customer getting two answers to one question. Buvvo prevents that by giving every chat a single owner at a time.
- A chat the AI is handling is marked “bot handling”, and the customer sees the usual WhatsApp typing indicator while it composes.
- The moment anyone on your team sends a reply, the AI is paused on that chat and it moves to “needs human”. The AI will not answer over you, even if the customer writes again.
- Refunds and complaints are always handed to a human, so those chats come to you whether or not you have touched them.
- Hand the chat back whenever you want, and the AI picks up routine questions again.
Buvvo does not lock a chat while a teammate types, so nothing is ever stuck because someone stepped away. What keeps your team off each other’s toes is the status on every chat: filter the inbox to “Needs you” and you are only looking at conversations the AI has already stepped out of.