Connecting WhatsApp is the one step that turns Buvvo on. Open Shop → WhatsApp and you get two routes. Pick the one that matches your number.
Route 1: I already use WhatsApp Business
This is the one most vendors want. Buvvo joins the WhatsApp Business account you already sell from, you keep replying from your phone, and up to six months of your chats and contacts come across. Full walkthrough in Add your existing WhatsApp Business account.
Route 2: Set up a new number
The number lives on Buvvo only and you reply from the dashboard instead of the app. Use a number that is not already active on WhatsApp or WhatsApp Business. If it is, back up those chats and delete the account there first, because old chats do not come across on this route.
Before you start
- You have a WhatsApp Business number you control.
- You can log in to the Facebook or Meta account that manages your business.
- You’re an Owner, Admin or Manager on the Buvvo shop.
- For the existing-account route, keep the phone running WhatsApp Business next to you. You scan a QR code with it.
Connect it
- In the dashboard, open Shop → WhatsApp.
- Pick your route, then click its button. This opens Meta’s secure signup in a popup.
- Log in to Facebook/Meta and pick (or create) the Business and WhatsApp account for your number.
- Existing account: scan the QR code from WhatsApp Business → Settings → Linked devices. New number: confirm the number and enter the verification code Meta sends.
- Back in Buvvo, the WhatsApp page flips to “Connected”. You’re live.
If the connection stalls or shows “Not set on Meta yet”, see Fixing a disconnected or unhealthy WhatsApp number.